Terms of Service

ReelApts is a rental discovery, marketing, and software platform.

We help renters discover apartment listings through short-form video, saved apartment tools, comparison tools, and agent connection features.

We help agents market listings, manage profiles, post listing videos, organize leads, and connect with interested renters.

We are not a real estate brokerage, landlord, property manager, leasing agent, legal advisor, financial advisor, or party to any lease agreement unless expressly stated in writing.

The platform may be used by:

• Renters or consumers browsing apartment listings
• Real estate agents
• Leasing agents
• Property representatives
• Agencies or teams
• Other approved users

Agents are responsible for making sure they have the proper licenses, permissions, advertising rights, and authority to post listings, videos, photos, pricing, descriptions, and availability information.

To use certain features, you may need to create an account.

You agree to provide accurate information and keep your login credentials secure.

You are responsible for all activity under your account.

You may not create an account using false information, impersonate someone else, or use another person’s account without permission.

Listings may include videos, photos, descriptions, prices, availability, fees, amenities, neighborhood information, agent contact details, and other rental information.

Agents and listing providers are responsible for the accuracy of listing content.

We do not guarantee that any listing is accurate, available, current, complete, or suitable for any user.

Rental prices, fees, availability, concessions, and terms may change at any time.

Users should verify all information directly with the agent, landlord, building, or property manager before applying, signing a lease, or making any payment.

Use of the platform does not create a broker-client, agent-client, fiduciary, advisory, or professional relationship between you and ReelApts.

If a renter contacts an agent through the platform, any professional relationship is between the renter and that agent, not with ReelApts.

We do not negotiate leases, represent renters, represent landlords, collect rent, hold security deposits, approve applications, or guarantee lease outcomes.

Agents agree that they will:

• Only post listings they are authorized to market
• Follow applicable real estate laws and advertising rules
• Follow fair housing laws
• Keep listing information accurate and updated
• Avoid misleading pricing, availability, or fee information
• Disclose required information to users
• Respect user privacy
• Not upload illegal, deceptive, discriminatory, or infringing content

Users agree that they will:

• Use the platform lawfully
• Provide accurate information when contacting agents
• Not abuse, harass, spam, scrape, or misuse the platform
• Independently verify listings before making rental decisions
• Not rely solely on platform content when signing a lease or making payments

Agents may purchase subscriptions, listing slots, video posting access, profile upgrades, boosted visibility, CRM tools, or other paid features.

Subscription terms, pricing, included features, renewal periods, and cancellation rules may be shown at checkout or inside the agent dashboard.

We may modify pricing or features over time.

Unless otherwise stated, subscriptions renew automatically until canceled.

Payments may be processed by third-party payment providers.

By purchasing a paid feature, you authorize us or our payment processor to charge your selected payment method.

You are responsible for applicable taxes, fees, and charges.

Agents may cancel their subscription according to the cancellation process shown in the account dashboard or billing portal.

Cancellation stops future renewal charges but does not automatically refund prior payments unless required by law or stated in our refund policy.

You may upload or submit content, including videos, photos, text, listing information, profile information, messages, reviews, saved apartment notes, and other materials.

You retain ownership of your content, but you grant ReelApts a license to use, host, display, reproduce, modify, distribute, and promote that content as needed to operate and market the platform.

You represent that you have all rights necessary to upload and share your content.

We may remove, restrict, edit, or disable content that violates these Terms, our policies, applicable law, or platform standards.

We may suspend or terminate accounts that repeatedly violate our rules.

You may not:

• Post false, misleading, or fake listings
• Post discriminatory housing content
• Upload content you do not own or have permission to use
• Harass, threaten, or abuse users or agents
• Scrape or copy platform data
• Attempt to hack, reverse engineer, or disrupt the platform
• Use the platform for fraud, spam, or illegal activity
• Misrepresent your identity, license status, agency, or authority

Users and agents must follow all applicable fair housing laws.

Discriminatory housing content, preferences, exclusions, or targeting based on protected characteristics is prohibited.

The platform may connect to or use third-party services such as payment processors, analytics tools, hosting providers, maps, video storage, email providers, authentication providers, or app store services.

We are not responsible for third-party services, websites, or policies.

The platform is provided “as is” and “as available.”

We do not guarantee uninterrupted service, error-free operation, listing accuracy, rental availability, agent performance, user quality, lease approval, or financial outcome.

To the fullest extent allowed by law, ReelApts is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.

Our total liability for any claim will not exceed the amount you paid to us in the three months before the claim, or $100 if you did not pay us.

You agree to defend and hold harmless ReelApts from claims arising out of your use of the platform, your content, your listings, your violation of these Terms, or your violation of law.

We may suspend or terminate your access if you violate these Terms, create risk for the platform, or misuse the service.

You may stop using the platform at any time.

We may update these Terms from time to time.

If changes are material, we may notify users by email, in-app notice, or website notice.

Continued use of the platform after updates means you accept the revised Terms.

Questions about these Terms can be sent to ReelApts via the contact page.